About Us

THE VOICE OF THE CHILD

Our professional, impartial and empathic approach means that we ensure the children's wishes surrounding contact come first and are being listened to.

OUR CONTACT CENTRE FEATURES

A CHILD FOCUSED, NEUTRAL AND SAFE SPACE FOR FAMILIES TO SPEND TIME WITH EACH OTHER

Voice of the Child

At First Steps Surrey, we are passionate and committed to fulfilling our primary focus; making sure your child’s feelings and wishes are listened to. We understand that contact might be difficult for some children and therefore we will help to encourage, but ultimately your child’s voice is paramount.

Unique Facilities

Our quirky and unique Alice in Wonderland themed Contact Centre is inviting, fun and will give families a special contact experience. It helps to create a relaxed, appealing and engaging environment for both children and parents.

Great Resources

We have a great selection of toys, books and other resources for children of all age groups. If you have any requests for activities, such as painting, snack making, water play or anything else, please let us know and we would be happy to set this up in the room before you and your child arrives.

Friendly Staff

All of our staff are trained, enhanced DBS checked and have appropriate qualifications. Characteristics of our staff include being warm, empathetic, compassionate and friendly whilst remaining professional, efficient and impartial. We are confident that we will provide you with a memorable, quality service.

Range of Contact Services

We offer a number of different Contact services. We can help if you are unsure what type of contact is best depending on your family’s circumstance. Take a look at our Services page for more info.

Supervised Contact
Supported Contact
Handover
Indirect Contact
Virtual Contact
Community Contact
Life Story
Room Hire
McKenzie Friends

Our Mission and Promises

We promise to…

Put the children first
Listen to your child’s wishes and feelings
Encourage but never force a child to attend contact
Ensure the safety of all
Promote equality and celebrate diversity
Respect individuals and preserve confidentiality
Value and invest in our staff to deliver innovative and quality services
Be resourceful, adaptable and dependable
Share skills and expertise to deliver the most effective outcomes for children and their families

FIND OUT MORE

Please get in touch with any questions or for more information

OUR EVENTS

See details on our upcoming events here

RESERVE A PLACE

First Steps Surrey Child Contact Centre Process

Take a Look

Explore our website to understand our ethos and values. Our gallery has plenty of pictures for you and your child to view together, or book a viewing slot at the Centre with Kerri.

Make a Referral

Make a referral by filling in our Referral Form. Once we receive your referral we will contact you to offer you a space, and ask you to come in for a pre-assessment.

Pre-assessment

You will need to come in for a pre-assessment at the Centre before your first contact session. The resident parent and child will also need to come in for an assessment on a different day/time.

Contact Begins

Your contact sessions will start as agreed at your pre-assessment visit. We understand this can be a stressful time, but please remember our core principle at First Steps Surrey is the comfort of your child, and you.

Review

After 6 weeks of Contact Sessions, we will review how well contact is going. If everybody is in agreement that contact should continue, a review will be done every 12 weeks.