THE VOICE OF THE CHILD
Our professional, impartial and empathic approach means that we ensure the children's wishes surrounding contact come first and are being listened to.
OUR CONTACT CENTRE FEATURES
A CHILD FOCUSED, NEUTRAL AND SAFE SPACE FOR FAMILIES TO SPEND TIME WITH EACH OTHER
At First Steps Surrey, we are passionate and committed to fulfilling our primary focus; making sure your child’s feelings and wishes are listened to. We understand that contact might be difficult for some children and therefore we will help to encourage, but ultimately your child’s voice is paramount.
Our quirky and unique Alice in Wonderland themed Contact Centre is inviting, fun and will give families a special contact experience. It helps to create a relaxed, appealing and engaging environment for both children and parents.
We have a great selection of toys, books and other resources for children of all age groups. If you have any requests for activities, such as painting, snack making, water play or anything else, please let us know and we would be happy to set this up in the room before you and your child arrives.
All of our staff are trained, enhanced DBS checked and have appropriate qualifications. Characteristics of our staff include being warm, empathetic, compassionate and friendly whilst remaining professional, efficient and impartial. We are confident that we will provide you with a memorable, quality service.
We offer a number of different Contact services. We can help if you are unsure what type of contact is best depending on your family’s circumstance. Take a look at our Services page for more info.
- Supervised Contact
- Supported Contact
- Indirect Contact
- Virtual Contact
- Community Contact
- Life Story
- Room Hire
- McKenzie Friends
We promise to…
- Put the children first
- Listen to your child’s wishes and feelings
- Encourage but never force a child to attend contact
- Ensure the safety of all
- Promote equality and celebrate diversity
- Respect individuals and preserve confidentiality
- Value and invest in our staff to deliver innovative and quality services
- Be resourceful, adaptable and dependable
- Share skills and expertise to deliver the most effective outcomes for children and their families
FIND OUT MORE
See details on our upcoming events here
RESERVE A PLACE
First Steps Surrey Child Contact Centre Process