MAKE A REFERRAL

Click here to access our Referral Form
REFERRAL FORM

A WELCOMING AND NEUTRAL SAFE SPACE WHERE WE LISTEN TO YOUR CHILD'S WISHES AND FEELINGS. WE SUPPORT AND ENABLE CHILDREN TO SPEND TIME WITH THE PARENT/FAMILY MEMBERS THEY DON'T NORMALLY LIVE WITH.

A WELCOME MESSAGE

FROM OUR COORDINATOR

Welcome! I’m Kerri and I am the Manager & Co-ordinator of First Steps Surrey Child Contact Centre. We are based in Egham and support families in and around Surrey.

Along with my personal passions and knowledge, I have a professional background in Social Work and Safeguarding which I obtained over the years working with both vulnerable children and adults.  I am passionate and devoted to ensuring children’s voices are heard.

I am confident our child focused, impartial, friendly and empathetic Contact Centre offers a neutral, warm, professional environment and gives children and parents the chance to relax and enjoy each other’s company. We aim to make your child’s, and both parent’s experiences as worry-free as possible.

We are a proud member of the NACCC (National Association of Child Contact Centres) and are enhanced accredited.

Our main objective is to ensure that every child’s wishes and feelings are being listened to and we are here to support families in any way we can.

We look forward to welcoming you!

Warm wishes

Kerri

Manager & Coordinator

SUPERVISED CONTACT

Supervised and observed with note taking.

SUPPORTED CONTACT

No observations made but staff on hand to support you.

HANDOVER

We help with the handover of a child between two parents.

INDIRECT CONTACT

Help with writing/sending letters, cards & gifts to a parent.

VIRTUAL CONTACT

Facilitation of virtual contact through Skype, Zoom etc.

COMMUNITY CONTACT

Meeting out and about.

LIFE STORY

Talking therapies with us.

ROOM HIRE

Private rental of our room.

MCKENZIE FRIENDS

We can support you in court or with legal matters.

OUR VALUES

We will always:

  • Put the children and young people first
  • Listen to your child’s wishes and feelings
  • Encourage children to attend contact, but will never pressurize them. We allow them to make their own choices
  • Ensure the safety of all
  • Promote equality and celebrate diversity
  • Respect individuals and preserve confidentiality
  • Value and invest in our staff to deliver innovative and quality services
  • Be resourceful, adaptable and dependable
  • Share skills and expertise to deliver the most effective outcomes for children and their families
NACCC-logo-enhanced-accredited-teal-1

TAKE A TOUR

Take a look at our Child Contact Centre and meet our Coordinator
VIDEO COMING SOON!

RESERVE A PLACE

First Steps Child Contact Centre Process

1

Take a Look

Explore our website to understand our ethos and values. Our gallery has plenty of pictures for you and your child to view together, or book a viewing slot at the Centre with Kerri.
2

Make a Referral

Make a referral by filling in our Referral Form. Once we receive your referral we will contact you to offer you a space, and ask you to come in for a pre-assessment.
3

Pre-assessment

You will need to come in for a pre-assessment at the Centre before your first contact session. The resident parent and child will also need to come in for an assessment on a different day/time.
4

Contact Begins

Your contact sessions will start as agreed at your pre-assessment visit. We understand this can be a stressful time, but please remember our core principle at First Steps Surrey is the comfort of your child, and you.
5

Review

After 6 weeks of Contact Sessions, we will review how well contact is going. If everybody is in agreement that contact should continue, a review will be done every 12 weeks.

TAKE THE FIRST STEP

Click here to access our Referral Form
MAKE A REFERRAL

OUR EVENTS

Find out what we are doing in the local area

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