MAKE A REFERRAL

Click here to access our Referral Form

A WELCOMING AND NEUTRAL SAFE SPACE WHERE WE LISTEN TO YOUR CHILD'S WISHES AND FEELINGS. WE SUPPORT AND ENABLE CHILDREN TO SPEND TIME WITH THE PARENT/FAMILY MEMBERS THEY DON'T NORMALLY LIVE WITH.

A WELCOME MESSAGE

FROM OUR COORDINATOR

Welcome! I’m Kerri and I am the Founder & Co-ordinator of First Steps Surrey Child Contact Centre. We are based in Egham and support families in and around Surrey.

As my children and I have endured personal traumas which resulted in us having continuous first-hand experience of using a Contact Centre, I felt inspired to help children and families in a similar situation. Along with my personal passions and knowledge, I have a professional background in Social Work and Safeguarding which I obtained over the years working with both vulnerable children and adults.  I am passionate and devoted to ensuring children’s voices are heard.

I am confident our child focused, impartial, friendly and empathetic Contact Centre offers a neutral, warm, professional environment and gives children and parents the chance to relax and enjoy each other’s company. We aim to make your child’s, and both parent’s experiences as worry-free as possible.

We are a proud member of the NACCC (National Association of Child Contact Centres) and are currently working towards our enhanced accreditation.

Our main objective is to ensure that every child’s wishes and feelings are being listened to and we are here to support families in any way we can.

We look forward to welcoming you!

Warm wishes

Kerri Rogers
Founder & Coordinator

SUPERVISED CONTACT

Supervised and observed with note taking.

SUPPORTED CONTACT

No observations made but staff on hand to support you.

HANDOVER

We help with the handover of a child between two parents.

INDIRECT CONTACT

Help with writing/sending letters, cards & gifts to a parent.

VIRTUAL CONTACT

Facilitation of virtual contact through Skype, Zoom etc.

COMMUNITY CONTACT

Meeting out and about.

LIFE STORY

Talking therapies with us.

ROOM HIRE

Private rental of our room.

MCKENZIE FRIENDS

We can support you in court or with legal matters.

OUR VALUES

We will always:

  • Put the children and young people first
  • Listen to your child’s wishes and feelings
  • Encourage children to attend contact, but will never pressurize them. We allow them to make their own choices
  • Ensure the safety of all
  • Promote equality and celebrate diversity
  • Respect individuals and preserve confidentiality
  • Value and invest in our staff to deliver innovative and quality services
  • Be resourceful, adaptable and dependable
  • Share skills and expertise to deliver the most effective outcomes for children and their families
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TAKE A TOUR

Take a look at our Child Contact Centre and meet our Coordinator

RESERVE A PLACE

First Steps Child Contact Centre Process

TAKE THE FIRST STEP

Click here to access our Referral Form

OUR EVENTS

Find out what we are doing in the local area

2 to 4 hours The Lit, Egham
Open Day & Coffee morning coming up! Welcome! With things returning to normal and events such as coffee mornings, cake sales, fairs and Fête’s taking place all over the country once again, we thought it would be lovely to meet some of the local community, and of course, anyone who would like to come by […]

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